FAQs

Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Due to HIGH DEMAND and disruption in normal service, Please allow 2-4 weeks of processing and production time for your order to ship out.

OFTEN SOONER

Q: HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & UPS. 
International Orders will be shipped and may take longer to process.
  • Average transit times within the United States: 5 - 20 Business days
  • Average transit times to International customers: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@enjoysanity.com. All you need to do is send us a reply email with your order receipt with the subject line "CANCEL".

Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@enjoysanity.com. If the address is wrong, we can correct this within 24 hours.

Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge and instructions for the original product return.

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.

 

Q: How Do I Return My Item?

A: Please Email us at info@enjoysanity.com and let us know what the problem is! We will work with you to correct the issue.

If a refund is determined to be warranted, we will process a refund for the original price of the item as quickly as possible. Refunds typically take 3-5 business days to process once we have issued them based on your method of payment.

Q: You Made A Mistake On My Order.

A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at info@enjoysanity.com and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24-48 hours :)